Refund Policy Return & Refund Policy Order Policy All Gothic Blankets are made to order, which means production begins as soon as you place your order. Because of this, we cannot accept cancellations or offer refunds once an order has been placed. Shipping Policy Once an item has shipped, it is considered final sale. We do not accept returns or refunds on shipped orders unless the item arrives damaged or defective. Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email]. Include photos and your order number, and we’ll review your claim. If verified, we’ll replace or remake your item at no additional cost. Non-Returnable Items Due to the handcrafted nature of our products, all items are non-returnable. Each blanket is individually woven and made to order, which means slight variations in texture or color are part of the unique character of every piece. Exchanges We currently do not offer direct exchanges. If you received a damaged or incorrect item, please reach out for assistance and we’ll ensure you receive a proper replacement. EU 14-Day Cooling-Off Period If you are located in the European Union, you have the right to cancel your order within 14 days of receiving it without providing a reason. However, this does not apply to custom, made-to-order, or personalized items. Our Commitment At Gothic Blankets, every piece is crafted with care, and our team is dedicated to ensuring your satisfaction. If there’s ever an issue with your order, we’ll do our best to make it right within our policy terms.
